Return and Exchange Policy
It is our endeavor to provide you with the best possible customer service and hence we permit returns and exchanges as long as the product/s are unused, unwashed, defective/damaged, and are returned in saleable condition in with all original packaging, tags and invoices. In case of fragile items, please share video of opening of packet in case you claim that you have received defective or broken item.
You are required to inform us within 48 hours of receiving the package on firstname.lastname@example.org with your order number and the item(s) you wish to return/ exchange, else the goods will be considered sold and no further requests will be entertained. We will revert to your email within 24-72 hours with an appropriate solution.
You will be receiving credits in your Avioni Home online account (COD/Shipping fee excluded, if any) for returns on Discounted merchandise. These credits will be valid for next 3 months. A refund will be issued to your original mode of payment in case of a return on non-discounted merchandise. In case of an exchange, please mention the size you wish to receive as an exchange in the initial email. Exchange orders will be shipped upon receipt of the returned order.
If customers return the product without any prior information to our customer support then the parcel will not be accepted back.
Refund will be issued within 3-5working days from the date of receiving the Return of Product .We Ask for Customer’s Bank account to do a NEFT in case of refund.
You are requested to inform us via within 48 hours of receiving the order on our email ID- Customercare@avionihome.in Any request received after the returnable window are not eligible for returns/exchange.
Our customer service will review the request and send you an email confirmation for initiating the return/exchange
We Do not have return courier facility with us , hence customer needs to return it through their own courier. Please mention your order id on the returned packet and mention below given address on return:
324, sector-25 part-2
Please ask the logistics partner for the courier slip at time of handing over the package and share with us so that we can track the return.
Once we receive the products a closure will be provided to your request as per your preference i.e. credits, exchange or refund.
Upon receipt and inspection of returned items, we will notify you by email that we have received your items. We will also notify you of the approval or rejection of your refund/exchange. Return Shipping Charges will not be reimbursed.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Customercare@Avionihome.in.
If an item is considered final sale then we cannot take returns or exchanges. These items are not eligible for refunds or exchanges.
A customer may request an order cancellation within 24 hours; however, if your order has already shipped, we cannot cancel the order. If your items are eligible for return then you can return them as per return policy.